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Terms and conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE YOU USE THIS SITE, OR PURCHASE FROM TRIG INSTRUMENTS

These terms and conditions ("Terms") govern your use of our website and your purchases from Trig Instruments ("Seller") of goods and services. By using our website, placing an order or sending equipment to our service department, you agree to be bound by these Terms.

1. Definitions

  • Buyer: You, the customer using our website or purchasing from Seller.
  • Content: Information, data, software, content, materials, documents, text, photographs, video, sounds, music, illustrations, graphics, logos, functions, processes, and the like available on our website.

2. Disclaimers and Limitation of Damages

  • All content is provided "as is" and "as available" without warranty.
  • Prices exclude GST and freight and may change.
  • Seller is not liable for content errors, website interruptions, or viruses.
  • Images on the website are for illustrative purposes only and are subject to change.
  • Seller reserves the right to change these Terms and website policies at any time.

3. Warranty

  • Seller may choose to repair, replace, or refund faulty goods. These are your only remedies for Seller's default.
  • Seller's liability is limited to the price of the goods, consequential damages or loss of profits are not covered.
  • Unless otherwise stated in writing, new equipment carries a minimum 12 month warranty against defects in manufacturing. 
  • Unless otherwise stated in writing, used and reconditioned equipment has a three-month warranty as parts and service availability may be limited.
  • Unless otherwise stated in writing, repairs are covered by a 30-day warranty against defects in parts and workmanship. Excludes calibration, batteries, misuse, etc.  This applies only to the specific parts replaced and the work performed by our technician and excludes calibration, batteries, misuse, neglect, water damage or wear etc.
  • Goods and services acquired for business purposes are excluded by law from the Consumer Guarantees act 1993 ("CG Act"). 

4. Refund and Return Policy

  • Under the Consumer Guarantees act 1993 ("CG Act"), refunds are not required for change of mind or incorrect orders.
  • Seller will meet their obligations under the CG Act if the goods are faulty.
  • Change of mind returns require Seller's approval in writing before goods are returned to the Seller.
  • Return shipping costs are borne by the Buyer.
  • A 10% restocking fee may apply for special orders or non-stock items.
  • Original delivery cost to Buyer will not be refunded.

5. Order Cancellation

  • Orders can be canceled until dispatched.
  • A 10% restocking fee may apply for special orders or non-stock items.

6. Ownership

  • Ownership of purchased goods remains with Seller until full payment is received, including any other outstanding balances owed to the Seller.
  • The Buyer shall segregate or store the goods that are owned by the Seller in such a way that they can be clearly distinguished from other equipment owned by the Buyer.

7. Overdue Accounts

  • Seller may suspend credit facilities and charge interest  at 3% per month from the due date on overdue accounts.
  • Seller reserves the right to use a debt recovery agent, including repossession agents.
  • All costs associated with the use of debt recovery or legal action will be added to any outstanding amounts payable.
  • Seller reserves the right to hold possession of any goods owned by the Buyer at such time as Buyers account is overdue. Seller may use or dispose of the goods to recover the unpaid debt.
  • Seller may charge outstanding costs to your credit card if they have your payment details available.

8. Price Guarantee

At their sole discretion, Seller will try to match or beat advertised prices in New Zealand for the same equipment. In some cases, proof of a competitors quote may be requested. 

9. Delivery
  • Seller will endeavour to dispatch orders in a reasonable timeframe. Should a product be unavailable, Seller will notify of such delay. Delivery time estimates are made in good faith and the Seller will not be liable for any loss, expense, or other damage caused by any delay in delivery.
  • Orders may be separated or dispatched in instalments.
  • Delivery times are estimates.
  • Delivery instructions or Buyer's agreements with the carrier are at the Buyers own risk.
  • Buyer is responsible for any local duties or taxes on their orders.

10. Shortages, Damages, or Loss in Transit

  • Buyer must notify Seller within 7 days of dispatch notice of any missing deliveries.
  • Buyer must notify Seller within 7 days of delivery of any shortages, damage or missing items.
  • Buyer must assist Seller where required with photos or other evidence of loss or damage to deliveries.
  • Deliveries within New Zealand are insured up to NZ$1500. International deliveries may have more limited insurance cover.
  • Seller is not liable for loss or damage exceeding the insurance value.

11. Abandoned Goods

After 90 days, uncollected goods or repairs jobs may be sold to recover costs.  Items that are paid for but uncollected will be kept for 6 months before being treated as abandoned. In the case of such items being sold, the seller has no responsibility to pass recovered money to the former owner of the goods. Should you be unable to collect or pay for goods or servicing, you must notify the seller in writing so that they can make arrangements with you to hold the goods until such time as you can collect and or pay for the goods or service.

12. Your Account

You are responsible for maintaining the confidentiality of your online account and password. Minors must use the website with parental or guardian involvement. Seller reserves the right to refuse service or terminate accounts.

13. Reviews, Comments, and Other Content

Seller allows Buyer to post reviews and comments as long as the content is not illegal, offensive, or infringing on intellectual property rights. Seller reserves the right to remove or edit such content. 

14. Territory

Seller may be restricted from selling certain products in specific countries or locations.

15. Credit Card Payments

Seller may be unable to accept credit card payments for large purchases or specific promotions, due to high commission cost.

16. Privacy

Seller respects your privacy and will not share your information with third parties without your permission or as required by law.